Exchanges and Returns:
We are only able to accept returns for UNOPENED and UNUSED markers.
Credit or Exchange:
Please email email@example.com
with your Order / Invoice number, reason for return, and/or items you would like to exchange.
Credit will be issued or a replacement will be sent to you after we receive the unwanted markers back. To help speed up the process, please include a copy of your Sales Receipt or Invoice in the box with the markers. If a copy is not available, please include your name, contact email and phone number, and address to which the order was shipped.
Please send markers back to:
Durable Supply Company
113 Graylynn Drive
Nashville TN 37214
Items will not be refunded or replaced after 60 days from order date.
If you suspect that the markers received are defective, please call us at 866-354-9431 to arrange for a replacement.
Error with order:
We try our best to be as accurate as possible when shipping your orders. Please let us know if there is an error as soon as possible. Email firstname.lastname@example.org
with your Order / Invoice number to arrange for a replacement. You will be sent a return label to send back the items you received in error at no cost to you.
Due to an increase in fraud attempts we reserve the right to cancel any order placed that does not meet our fraud protection rules. Please note orders over $50 are required to be shipped to the billing address on the order unless previously approved otherwise.Sales Tax / Tax Exempt Orders:
We currently collect tax on orders shipping to Tennessee and California. If you are tax exempt and your checkout estimate shows sales tax, please first create a customer account on the website and then contact us prior to placing your order. We will need a copy of your tax exemption form emailed to email@example.com
. You will only need to provide this once.Quantity Pricing:
Additional price discounts available for large quantity orders. Contact us for pricing.Specials and Coupons:
We occasionally offer specials and coupons for specific brands or products. These discounts can not be combined with any other discount, coupon code or corporate discount. If your order is submitted with the discount and you already receive a corporate discount the promo discount will be removed. We reserve the right to revoke promo discounts on orders that already have received a discount.Color Charts:
We have done our best to represent the color of the marker's ink. Due to variations in monitors, the color may not be exactly as represented on your monitor. The effects of some colors, such as fluorescents and metallics, will pop more than the color charts can show.MSDS
Sheets available upon request.
Please call us at 866-354-9431 if you have any questions.Office Hours:
M - F 8:00 A.M. to 5:00 P.M. Central. We generally always answer the phone. Please leave a message if we are unable to answer your call. We will make every effort to call you back as soon as possible.
USPS orders placed before 12:00 noon will ship same business day.
UPS orders placed before 2:00 pm will ship the same business day.
Orders placed over the weekend, on certain holidays, or after these times will ship the next business day unless otherwise notified.
Please allow until the end of the business day to receive updated tracking information. You will not be able to track your package until it has been processed by the shipping carrier.
See our Shipping Info page
for more details.
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