Exchanges and Returns:
We are only able to issue returns on UNOPENED and UNUSED markers.
Credit or Exchange:
Please email email@example.com
with your Order/ Invoice number, reason for return, and/or items you would like to exchange.
Credit will be issued or a replacement will be sent to you after we receive the unwanted markers back. To help speed up the process, please include a copy of your Sales Receipt or Invoice in the box with the markers. If a copy is not available, please include your name, contact email and phone number, and address to which the order was shipped.
Please send markers back to:
Durable Supply Company
240 Great Circle Road
Nashville TN 37228
If you suspect that the markers received are defective, please call us at 866-354-9431 to arrange for a replacement.
Error with order:
We try our best to be as accurate as possible when shipping your orders. Please let us know if there is an error as soon as possible. Email firstname.lastname@example.org
with your Order/ Invoice number to arrange for a replacement. You will be sent a return label to send back the items you received in error at no cost to you.Sales Taxes:
We only collect Sales Tax for orders shipped to a Tennessee address.
Additional price discounts available for large quantity orders. Contact us for pricing.MSDS
Sheets available upon request.
Please call us if you have any questions. 866-354-9431Office Hours:
M - F 8:00 A.M. to 5:00 P.M. Central. We generally always answer the phone. Please leave a message if we are unable to answer your call. We will make every effort to call you back as soon as possible.
USPS orders placed before 12:00 noon will ship same business day.
UPS orders placed before 4:30 pm will ship the same business day.
Orders placed over the weekend or after these times will ship the next business day unless otherwise notified.
Please allow until the end of the business day to receive updated tracking information. You will not be able to track your package until it has been processed by the shipping carrier.
Color Charts: We have done our best to represent the color of the marker's ink. Due to variations in monitors, the color may not be exactly as represented on your monitor.
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