We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.
Monday-Friday: 8:00 A.M. to 5:00 P.M. Central Time.
Please call us if you have any questions at 615-770-2777.
We generally always answer the phone. Please leave a message if we are unable to answer your call. We will make every effort to call you back as soon as possible.
You can also send us an email or chat with one of our team members.
Exchanges and Returns: We are only able to accept returns for UNOPENED and UNUSED markers.
Credit or Exchange: Please email email@example.com with your Order / Invoice number, reason for return, and/or items you would like to exchange.
Credit will be issued or a replacement will be sent to you after we receive the unwanted markers back. To help speed up the process, please include a copy of your Sales Receipt or Invoice in the box with the markers. If a copy is not available, please include your name, contact email and phone number, and address to which the order was shipped.
Please send markers back to:
Durable Supply Company
113 Graylynn Drive
Nashville TN 37214
Defective Markers: If you suspect that the markers received are defective, please call us at 615-770-2777 to arrange for a replacement.
Error with order: We try our best to be as accurate as possible when shipping your orders. Please let us know if there is an error as soon as possible. Email firstname.lastname@example.org with your Order / Invoice number to arrange for a replacement. You will be sent a return label to send back the items you received in error at no cost to you.
Items will not be refunded or replaced after 60 days from order date.
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