Returns
We are only able to accept returns for UNOPENED and UNUSED markers.
Defective Markers: If you suspect that the markers received are defective, please call us at 866-354-9431 to arrange for a replacement.
Credit or Exchange: Please email [email protected] with your Order / Invoice number, reason for return, and/or items you would like to exchange.
Credit will be issued or a replacement will be sent to you after we receive the unwanted markers back. To help speed up the process, please include a copy of your Sales Receipt or Invoice in the box with the markers. If a copy is not available, please include your name, contact email and phone number, and address to which the order was shipped.
Items will not be refunded or replaced after 60 days from order date.
Please send markers back to:
Durable Supply Company
ATTN: Returns
113 Graylynn Dr
Nashville TN 37214
Error with order: We try our best to be as accurate as possible when shipping your orders. Please let us know if there is an error as soon as possible. Email [email protected] with your Order / Invoice number to arrange for a replacement. You will be sent a return label to send back the items you received in error at no cost to you.
Please call us if you have any questions at 866-354-9431 or email us at [email protected]
Defective Markers: If you suspect that the markers received are defective, please call us at 866-354-9431 to arrange for a replacement.
Credit or Exchange: Please email [email protected] with your Order / Invoice number, reason for return, and/or items you would like to exchange.
Credit will be issued or a replacement will be sent to you after we receive the unwanted markers back. To help speed up the process, please include a copy of your Sales Receipt or Invoice in the box with the markers. If a copy is not available, please include your name, contact email and phone number, and address to which the order was shipped.
Items will not be refunded or replaced after 60 days from order date.
Please send markers back to:
Durable Supply Company
ATTN: Returns
113 Graylynn Dr
Nashville TN 37214
Error with order: We try our best to be as accurate as possible when shipping your orders. Please let us know if there is an error as soon as possible. Email [email protected] with your Order / Invoice number to arrange for a replacement. You will be sent a return label to send back the items you received in error at no cost to you.
Please call us if you have any questions at 866-354-9431 or email us at [email protected]